NOC Telecommunications Engineer-relocation Uruguay

The Networks Operation Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients.

As a member of the NOC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls.

You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as:

* Specific VSAT/RF/Satellite matters
* Onboard antennas and WAN devices
* OmniAccess proprietary services and equipment
* IP/LAN and Firewalls
* VOIP
* WAN management


Tier 1 engineers have several key responsibilities, including:

* Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience.
* Managing technical incidents and requests from clients in a methodical and organized manner.
* Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates.
* Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes.
* Identifying, evaluating, promoting, and implementing best customer support practices.
* Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner.


You will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools.

The team will operate in shifts according to a round-the-clock roster.

Minimum Requirements:

* Candidates with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite Engineering, IT/Networking, or Computers/Programming).
* Excellent command of English (written and verbal).
* Strong communication skills with a client-focused attitude.
* Ability for logical thinking and systematic troubleshooting.
* Basic RF knowledge (radio communication links, RF engineering, antennas, link budgets, microwaves, etc.).
* Basic IP/LAN knowledge.
* Willingness to participate in internal and external training courses (Cisco CCxx, Fortinet NSEx, Newtec, Seatel...).
* Willing to relocate to Punta del Este, Uruguay.
* Able to start immediate employment by OmniAccess in Punta del Este withou